Rose Flower Lights String

About Transportation

1. Does the selected shipping service apply to my Country and what is the carrier? How long will it take to arrive?

We offer free shipping to most countries.(Free shipping over £60)

Delivery time = Process time ( order preparation )+ Shipping time.

Free Shipping:

• Cost: Free(Free shipping over £60)

• Process Time: 1-2 weeks

Please note: Fluctuating delivery times depending on flight information for the order time. Other remote countries would require more time. We are constantly improving our service, and we will try our best to find more and better carriers to work with.

For a faster shipping, please contact us at [email protected]

>>Please see our Shipping Policy for more details.

2. Can I track my order?

Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team [email protected] for the latest logistics information.

About Returns and Refunds

1. How do I cancel an order?

You can cancel your order for free within 24 hours without any reason.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).

2. What if I receive a damaged item?

Products received with broken glass or frames are not considered defective and cannot be returned. In this case, we will replace the glass at no additional charge.If you do not wish to receive a replacement and wish to return the item, we will treat it as a normal return and charge up to 35% of the return fee. We also reserve the right to deduct all outbound shipping charges from refunds.

3. When will I receive the refund?

After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected], we will reply you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.

>>Learn more

About Product

1. How to clean a pillow?

The cleaning methods for pillows made of different materials are different. Fiber and down pillows can be washed in warm water or machine; silk pillows need to be aired in a ventilated place; latex pillows should be covered with clean water and gently pressed to clean. After washing, they should be fully dried to avoid direct sunlight that may cause material aging.

2. How to wash a blanket?

How you wash a blanket depends on the material it is made of. Wool, acrylic, cotton, etc. can usually be washed using special washing equipment and programs. Luxury materials such as silk blankets require more care and may need to be washed by hand or sent to a professional laundromat. Before washing, you should check the blanket's care label and follow the instructions on the label.

3. How often should a blanket be cleaned?

How often a blanket should be cleaned depends on how it is used and what it is made of. It is generally recommended to clean it at least once a year to remove dirt such as dust and dander. If the blanket is stained or has an odor during use, it should be cleaned locally or as a whole.